Tell Me Care is committed to protecting the privacy of all users of our telemedicine platform, including both healthcare professionals (“Doctors”) and patients (“Users”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile and web applications.
- Information We Collect
We collect the following types of information:
A. Personal Information
Doctors: Name, contact information, medical license, specialty, digital business card details, etc.
Patients: Name, contact information, medical history (if shared), lab test interactions, etc.
B. Health Information
Any information related to a patient’s health, symptoms, diagnosis, treatment, or lab test references submitted through the app.
C. Usage & Device Data
IP address, device type, operating system, app version, and usage patterns.
D. Cookies & Analytics
We may use cookies and similar tracking tools to improve app functionality and user experience.
- How We Use Your Information
We use collected data to:
Provide and improve medical tools (e.g., calculators, lab test articles).
Generate digital business cards for healthcare professionals.
Facilitate secure communication between doctors and patients.
Ensure account security and support.
Comply with legal and regulatory obligations.
- How We Share Your Information
We do not sell your data. We may share information:
With authorized medical professionals.
With third-party service providers. under strict confidentiality agreements.
When required by law (e.g., legal requests, public health concerns).
- Data Security
We implement strong security measures, including:
End-to-end encryption for communication.
Role-based access control for medical data.
Secure storage using industry-standard technologies.
However, no system is completely secure. Users are responsible for keeping login credentials confidential.
- Your Rights
Depending on your location, you may have the right to:
Access, update, or delete your personal data.
Withdraw consent for data processing.
Request a copy of your data in portable format.
You can manage your data by contacting us at support@tellmecare.com.
- Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. - Children’s Privacy
Tell Me Care is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect data from minors. - International Data Transfers
If you access our platform from outside , your data may be transferred and processed in countries with different data protection laws. We take steps to ensure it is protected. - Changes to This Privacy Policy
We may update this policy from time to time. We will notify users of significant changes and update the “Effective Date” accordingly. - Contact Us
For any questions or concerns about this Privacy Policy, please contact:
Email: support@tellmecare.com